YOUR NEXT OPPORTUNITY
Guest Relations Manager
AccorHotel
Employer posted: September 10, 2026. Source checked: October 17, 2026 4:15 pm. Availability and final application requirements are confirmed on the employer’s site.
Source: AccorHotel — United Arab Emirates. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
معلومات عن الشركة
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
وصف الوظيفة
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Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.
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Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.
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Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.
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Monitor guest satisfaction and provide feedback to management for service improvements.
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Supervise and support the Guest Relations team in daily operations.
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Provide coaching and guidance to team members to maintain service standards.
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Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
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Maintain guest records, preferences, and special requests in the hotel system.
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Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.
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Support the Guest Relations Manager in audits, inspections, and quality control initiatives.
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Assist in planning and executing special events, VIP services, and guest recognition programs.
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Ensure proper arrangements for guest amenities, surprises, and personalized services.
المؤهلات
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Minimum 3–5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.
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Strong interpersonal, communication, and problem-solving skills.
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Excellent command of English; additional languages are a plus.
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Ability to handle difficult situations with professionalism and discretion.
Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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