[Tan Phu, HCM] – Customer Service Admin Intern – Testing Lab

About this opportunity

Company Description

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With ca. 62,000 staff across a network of over 1,000 independent companies in 62 countries and operating over 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.

Comprehensive services and unmatched expertise

Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.

A commitment to top quality

The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.

Permanent innovation and support by the market leader

Few testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices.

Eurofins started to provide the services in Vietnam since 2015. Our main services includes Food and Feed Testing, Consumer Product Testing, Environment Services, Agricultural sciences, Inspection and Audit, Certification, DNA testing, Genetic testing before prenancy, Covid test, HPV test, Decoding gen, etc. Current legal entities in Vietnam:

• Eurofins Sac Ky Hai Dang
• Eurofins Consumer Product Testing
• Eurofins Assurance
• Eurofins MTS
• Eurofins Gentis
• Eurofins ETM

Job Description

Trách nhiệm chung (General duties)

1. Support to CS team/ Hỗ trợ Bộ phận CS

• Cross checking information between the received sample and TRF; taking samples’ photos and record information in internal system: Daily worksheet/ Elims/ Hỗ trợ CS team đối chiếu thông tin mãu nhận với phiếu đăng ký đính kèm, chụp hình mẫu và nhập các thông tin từ phiếu yêu cầu kiểm nghiệm hệ thống nội bộ (Daily Work sheet/ Elims).
• Send daily report lists to all other department to ensure all reports are released to customer in time, avoid any missing report / Lập danh sách các báo cáo đến hạn phải gởi hàng ngày cho các bộ phận liên quan theo dõi, nhầm tránh thiếu xót
• Create invoice template in Elims / Hổ trợ phát hành hóa đơn trên hệ thống Elims

1. Cooperate with CS team to support complete purchasing process from subcontractors/ suppliers in COUPA system / Hỗ trợ thực hiện các thao tác thanh toán liên quan đến nhà thầu phụ, nhà cung cấp trên hệ thống COUPA
2. Others/ Khác:

• Receive and send final contract; returned sample by courier / Nhận và gởi hợp đồng, mẫu trả lại khách hàng.
• Following up status of using stationery in CS team and arrange new purchasing when needed/ Theo dõi việc sử dụng và mua mới các loại văn phòng phẩm phục vụ cho công việc hàng ngày, hỗ trợ lưu trữ hồ sơ trong warehouse ngăn nắp, gọn gang.
• Support others admin tasks related to LEAN/ 5S or Company’s general procedure.. when required/ Hỗ trợ các công việc admin khác liên quan đến LEAN/ 5S/ các qui trình chung của công ty nếu cần

Qualifications

Kinh nghiệm (Experiences): Fresh graduate or experienced in Customer Service or Administrator is an advantage/ Mới tốt nghiệp hoặc có kinh nghiệm trong Dịch vụ khách hàng hoặc Nhân viên văn phòng là một lợi thế

Trình độ học vấn, chuyên ngành (Education Background, Major): Graduated from College / Tốt nghiệp Cao đẳng trở lên

Trình độ ngoại ngữ (Foreign Languages Skills): English: Reading Document, Writing and Speaking – Basic level. / Tiếng Anh: Đọc hiểu tài liệu, viết và Nói – Cơ bản.

Khác (Others)

• Work independent, team work and Microsoft office skill/ Làm việc độc lộc, làm việc nhóm và kỹ năng vi tính văn phòng
• Good communication is in advantage/ Giao tiếp tốt là một lợi thế.

Additional Information

– Working fulltime: mon to fri
– Working time: 8:00 – 17:00
– Allowance: 200,000 vnd/day

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Source: Eurofins — Vietnam careers