YOUR NEXT OPPORTUNITY
Shift Lead, Partner Service
Delivery Hero
Employer posted: July 30, 2026. Source checked: October 12, 2026 6:56 pm. Availability and final application requirements are confirmed on the employer’s site.
Source: Delivery Hero / Foodpanda / Talabat — Bangladesh. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Operational Management
- Manage Partner Service operations during assigned shifts.
- Monitor queue health, SLA, backlog, and service levels.
- Allocate resources based on workload and forecast.
- Ensure smooth shift handover between teams.
- Take immediate action during service disruptions or volume spikes.
Team Management
- Supervise agents during the shift.
- Provide real-time coaching and guidance.
- Monitor attendance, punctuality, and schedule adherence.
- Conduct huddles and communicate operational updates.
- Support onboarding and buddy sessions for new agents.
Performance Monitoring
- Track hourly KPIs and productivity.
- Monitor AHT, CSAT, SLA, QA, occupancy, and other operational metrics.
- Identify performance gaps and implement corrective actions.
- Prepare shift summaries and daily reports.
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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