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Residences Lounge Assistant

AccorHotel

Full-time On-site Customer Service United Arab Emirates / Dubai, Dubai, United Arab Emirates

Employer posted: September 30, 2026. Source checked: October 10, 2026 6:37 am. Availability and final application requirements are confirmed on the employer’s site.

Source: AccorHotel — United Arab Emirates. WorkerEra lists this opportunity from an external source; confirm current details with the employer.

About this opportunity

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai, United Arab Emirates. As a Residences Lounge Assistant, you will play a crucial role in ensuring our residents and guests have an exceptional experience in our exclusive lounge area. Your warm personality and commitment to outstanding service will contribute to creating a welcoming and comfortable environment for all visitors.

  • Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour
  • Assist guests with inquiries, requests, and reservations for lounge services
  • Maintain the cleanliness and organization of the lounge area, ensuring it meets high standards of hygiene and presentation
  • Prepare and serve light refreshments, beverages, and snacks as required
  • Monitor and replenish lounge supplies and amenities
  • Coordinate with other departments to fulfil guest requests and resolve any issues promptly
  • Ensure compliance with health and safety regulations
  • Assist in organizing and setting up for special events or gatherings in the lounge area
  • Provide information about local attractions, dining options, and services to guests
  • Maintain accurate records of guest interactions, requests, and feedback

Qualifications

  • Excellent communication skills in English; knowledge of additional languages is a plus
  • Strong customer service orientation with a friendly and approachable demeanour
  • Attention to detail and ability to maintain a clean and organized work environment
  • Effective time management skills and ability to multitask in a fast-paced setting
  • Basic computer skills for managing reservations and guest records
  • Knowledge of hospitality industry standards and best practices
  • Previous experience in hospitality or customer service roles preferred
  • High school diploma or equivalent required
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Ability to stand for extended periods and lift up to 25 pounds
  • Professional appearance and adherence to grooming standards

Source: AccorHotel — United Arab Emirates

Your application checklist

  • Read the linked employer announcement and compare its requirements with your experience.
  • Tailor your CV to responsibilities and skills actually listed by the employer.
  • Confirm the work location, deadline and application documents before submitting.
  • Salary was not supplied in the listing fields; ask the employer about compensation.

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