YOUR NEXT OPPORTUNITY
Outlet Manager
Accor
Employer posted: September 10, 2026. Source checked: October 16, 2026 11:25 am. Availability and final application requirements are confirmed on the employer’s site.
Source: Accor — housekeeping / global. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Company Description
Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views. The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks. The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high-end spa.
Job Description
- Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
- Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
- Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
- Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
- Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
- Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
- Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
- Assist in preparing duty rosters, performance evaluations, and training plans for team members.
Qualifications
- Bachelor’s Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- 3–5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
- Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
- Strong leadership and team management abilities.
- Excellent communication and guest relations skills.
- Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.
- Strong problem-solving and decision-making capabilities.
- Proficiency in POS systems, Microsoft Office, and restaurant management software.
- Ability to work under pressure and manage multiple priorities effectively.
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
Apply with your WorkerEra account
Sign in or create an account to continue your application.