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Manager Personal Shopper – instashop
Delivery Hero
Employer posted: November 12, 2026. Source checked: November 12, 2026 1:50 pm. Availability and final application requirements are confirmed on the employer’s site.
Source: Delivery Hero — Egypt careers. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Job Description
As a Manager Personal Shopper, you will be responsible for leading the instashop personal shopping experience for our users regionally. This role will require an enthusiastic team player with strong management experience and a true expertise in problem solving along with the confidence to lead a team.
Day-to-Day Responsibilities
- Managing operations, identifying improvement areas, and implementing measures to maximize customer satisfaction levels.
- Leading and motivating the Personal Shopper team and pickers regionally.
- Developing operational strategies and translating these into actionable tasks for the personal shopper team to enhance the user experience.
- Monitoring and ensuring the SLAs and KPIs of the clients and the personal shopper team are fully met.
- Maintaining an accurate database of penalties for personal shopper pickers.
- Ensuring store-level complaints are managed effectively and immediately.
Key Qualifications
- Strong knowledge of personal shopping or similar within the e-commerce industry.
- Proven experience in managing teams.
- Bachelor’s degree in business management or equivalent is preferred.
What you will bring
- Commercial acumen – able to interpret analytics and strategize to hit or exceed targets
- Strong organizational skills and time management abilities.
Qualifications
- Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.
- 10+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at least 7 years in a leadership role.
- Proven experience managing managers or multi-site operations.
- Strong analytical skills with the ability to translate data into business decisions.
- Excellent stakeholder management and communication skills.
- Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.
- Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.
Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.
Employer details
- Workplace address
- Cairo, Egypt
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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