Housekeeping Supervisor

About this opportunity

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Supervise and ensure efficient daily housekeeping operations for guest rooms and public areas.
• Monitor cleaning standards, grooming and overall cleanliness to ensure compliance with hotel standards.
• Conduct regular inspections and follow up on maintenance issues, room status and defects.
• Assign daily duties and effectively coordinate the housekeeping team to ensure smooth operations.
• Conduct daily briefings, provide guidance and communicate work instructions clearly to team members. 
• Train, coach and motivate staff to maintain high service standards and improve performance.
• Monitor housekeeping supplies, guest amenities, chemicals and storeroom stock to ensure proper inventory control.
• Ensure proper handling of Lost and Found items and maintain accurate departmental records and reports.
• Enforce safe working practices and ensure all team members comply with hotel policies and procedures.
• To perform any other duties as directed by Executive Housekeeper or his/her designate.

Qualifications

• Minimum 3–5 years of experience in housekeeping, preferably within a hotel or hospitality environment.
• At least 1–2 years of supervisory experience in a housekeeping role.
• Strong knowledge of housekeeping operations, cleaning procedures, and hygiene standards.
• Proven ability to lead, supervise, train, and motivate housekeeping team members.
• Excellent organizational and time-management skills, with strong attention to detail.
• Good knowledge of hotel standards, guest service, and quality control procedures.
• Ability to manage room inspections, assignments, supplies, and daily housekeeping schedules.
• Strong communication and interpersonal skills.
• Ability to handle guest requests and resolve complaints professionally and efficiently.
• Knowledge of health, safety, hygiene, and chemical handling procedures.

Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.

Source: AccorHotel — Malaysia careers