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Guest Service Agent

Hilton

Full-time On-site Hospitality Saudi Arabia / Makkah, Saudi Arabia Apply by 2026-11-07

Employer posted: October 7, 2026. Source checked: October 13, 2026 5:51 pm. Availability and final application requirements are confirmed on the employer’s site.

Source: Hilton — Saudi Arabia — Guest Services, Operations, and Front Office. WorkerEra lists this opportunity from an external source; confirm current details with the employer.

About this opportunity

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

  • Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
  • Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
  • Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
  • Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
  • Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

    Source: Hilton — Saudi Arabia — Guest Services, Operations, and Front Office

    Your application checklist

    • Read the linked employer announcement and compare its requirements with your experience.
    • Tailor your CV to responsibilities and skills actually listed by the employer.
    • Confirm the work location, deadline and application documents before submitting.
    • Salary was not supplied in the listing fields; ask the employer about compensation.

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