YOUR NEXT OPPORTUNITY
Guest Relation Officer – Russian Speaking
AccorHotel
Employer posted: October 12, 2026. Source checked: October 13, 2026 12:54 am. Availability and final application requirements are confirmed on the employer’s site.
Source: AccorHotel — official global careers. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Warmly welcome guests, providing smooth check-in and check-out experiences
- Respond promptly to guest inquiries, requests, and concerns
- Maintain clear communication with all staff and departments
- Stay informed about VIP arrivals, return guests, and special requests
- Develop comprehensive knowledge of hotel services, facilities, and local attractions
- Handle guest correspondence and upsell room categories to maximise revenue
- Ensure the Guest Relations desk is attended at all times during your shift
- Maintain accurate guest records and resolve complaints in a timely manner
- Adhere to all safety, security, and emergency procedures
Qualifications
- Minimum 1 year experience in hospitality; Bachelor’s degree in related field preferred
- Fluency in English and Russian
- Excellent interpersonal and communication skills with a professional demeanour
- Proficiency in computer systems and hotel management software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritise in a fast-paced environment
Additional Information
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.
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- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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