YOUR NEXT OPPORTUNITY
Customer chat support agent with Portuguese and English – on site in Varna, Bulgaria
Sutherland
Employer posted: October 13, 2026. Source checked: October 16, 2026 8:30 am. Availability and final application requirements are confirmed on the employer’s site.
Source: Sutherland — Bulgaria careers. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Descrição da empresa
About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
Descrição do emprego
Your Next Exciting Career Opportunity
As a Customer Support Specialist (Portuguese & English), you will play a key role in supporting our customers. You will be their first point of contact, assisting them via chat and email with professionalism, empathy, and a customer-focused approach.
This is primarily a non-voice project, with occasional outbound callbacks if required.
Working hours: Monday to Sunday 13:00 to 22:00 on rotation
Your Responsibilities
Handle customer inquiries primarily via chat and email
Accurately document all customer interactions and cases in the CRM system
Follow communication guidelines and internal processes
Escalate complex or sensitive cases to the appropriate teams while maintaining communication with customers
Work efficiently across multiple systems and applications simultaneously
Qualificações
Your Profile
Native-level Portuguese (C1–C2) and good English skills (minimum B2)
Excellent written and verbal communication skills
Strong computer literacy and technical aptitude
Detail-oriented, reliable, and well-organized
Previous customer service or customer-facing experience is an advantage
Highschool education or above
Informação adicional
Bonuses:
500 Euro Joining bonus
1000 Euro International Relocation to Varna, Bulgaria + up to 21 days accommodation secured by the company
500 Euro internal, domestic relocation bonus (from anywhere in Bulgaria to Varna)
What We Offer
Working hours: Monday to Sunday 13:00 to 22:00
Highly attractive salary and long-term job security with a permanent employment contract
Work from our office in Varna
21 days of paid annual leave
Additional health and life insurance
Meal vouchers
Employee recognition programs
Comprehensive onboarding and continuous training
Clear career paths and internal growth opportunities
A modern and comfortable working environment with cozy break areas
Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.
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