Client Success Executive

About this opportunity

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

What You’ll Be Doing:

• Support the Strategic Account Management Team in progressing qualified opportunities by preparing and coordinating proposals, agreements and supporting documentation, while confirming client requirements, data needs and delivery timelines with Account Managers.
• Manage client documentation and governance requirements by maintaining accurate records of proposals, internal policies and client access; following up on client consents; and supporting Client Due Diligence and onboarding in line with internal processes and audit requirements.
• Coordinate system upgrades and enhancements for existing clients by working with internal teams to track deliverables and timelines, resolve issues and provide clients with clear progress updates.
• Maintain accurate commercial and performance information by updating Salesforce records, protecting data integrity, maintaining the required Best Practice Score, and preparing sales performance reports and business reviews for the Leadership Team.
• Strengthen sales operations and account support by developing sales enablement guides, templates and best practices, and working with Finance and relevant business partners to resolve billing and payment issues.

Qualifications

What We’re Looking For:

• Diploma or Bachelor of Degree in Business Studies/Administration/Management, Finance, Marketing or related field.
• 1 or more years of experience in client success, sales support, account support, or a similar client -facing coordination role.
• Familiarity with banking and finance industry or fintech industry will be an advantage.
• Experience balancing a book of business and Experience balancing a book of business and follow up with internal teams.
• Experience documenting customer pain points, workflows, and requests mindset with accuracy in documentation and reporting.
• Clear Experience conducting quarterly business reviews, detailing customers’ adoption of and progress with the product for internal coordination.
• Prepare slides and presentation materials when necessary

Additional Information

Our uniqueness is that we celebrate yours. Experian’s people first, inclusive and purpose driven culture is multi award-winning; World’s Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits and Perks:

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse, global teams
• ExperianCares Flexi Benefits”#LI-Hybrid”

   

Recruitment Fraud Awareness – Experian’s recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

Experian Careers – Creating a better tomorrow together

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Source: Experian — Malaysia careers