YOUR NEXT OPPORTUNITY
Campus Associates – FY’27 – Hyderabad / Bengaluru
Sutherland
Employer posted: September 22, 2026. Source checked: October 17, 2026 8:07 pm. Availability and final application requirements are confirmed on the employer’s site.
Source: Sutherland — India. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Company Description
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 39 years, we have been entrusted with caring for our clients’ customers – a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible – instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job Description
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for –
- Resolving requests/inquiries made by customers via email, chat or Social
- Achieving contact center statistics and SLAs (contractual metrics)
- Adhering to non-disclosure agreement & data security policies
- Completing upskilling & e-courses mandated by each program
- Attending coaching sessions & ensure feedback is implemented
- 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
Qualifications
- Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) – 2026 Passout can apply
- Other Additional Skills required:
- Excellent verbal and written English language skills.
- Good analytical and typing skills.
- Flexibility to work shifts including nights.
- Candidates must reside within a radius of 25 Km of our office
Additional Information
- Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
- Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
- Perks: Cab facilities available (within 25 Kms of office location).
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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