Bellman

About this opportunity

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided
• Medical Insurance Provided

Job Description

We are seeking an enthusiastic and detail-oriented Bellman to join our dynamic hospitality team in Putrajaya, Malaysia. 

• Welcome all guests and residents with warmth and professionalism, providing directions and personalized recommendations for hotel facilities and local attractions
• Supervise and participate in the handling, storage, and safekeeping of all incoming, outgoing, and stored baggage with meticulous attention to detail and care
• Coordinate and support guest arrival and departure experiences, working collaboratively with the doorman, reception teams, and housekeeping staff
• Monitor valet parking operations, taxi queues, and hired car services according to established priorities and procedures
• Address guest inquiries and concerns promptly with empathy and professionalism, escalating security incidents or complaints to the Duty Manager when appropriate
• Maintain the hotel entrance and driveway operations in accordance with established service standards, safety protocols, and code of ethics
• Promote in-house facilities and hotel services to enhance the guest experience and drive operational efficiency
• Ensure all tasks are performed in adherence with workplace safety, health policies, and security procedures
• Work closely with colleagues across all departments to deliver personalized and efficient service encounters
• Maintain the security and confidentiality of guest and hotel information at all times
• Perform additional duties and responsibilities as assigned by management with flexibility and initiative

Qualifications

**Knowledge and Experience**

• Relevant experience in the hotel industry or hospitality sector
• Demonstrated knowledge of hotel operations, facilities, and guest service protocols
• Strong interpersonal and communication skills (verbal and written)
• Proven ability to assess and address guest and colleague needs with empathy and professionalism
• Excellent problem-solving and analytical abilities with sound judgment
• Ability to work effectively under pressure while maintaining composure and professionalism
• Strong organizational and prioritization skills with the ability to manage multiple tasks simultaneously
• Self-motivated with excellent initiative and the ability to thrive in a dynamic environment
• Physical fitness and stamina for handling baggage and standing for extended periods
• Flexibility to work varied shifts, including evenings, weekends, and holidays as required
• Comprehensive understanding of security and confidentiality protocols for guest and hotel information
• Ability to embrace and respond to change effectively and positively
• Multilingual capability (particularly English and Malay) is highly desirable for the Putrajaya location
• Customer service orientation with a focus on delivering exceptional guest experiences

Additional Information

• Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.

Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.

Source: AccorHotel — Malaysia careers