YOUR NEXT OPPORTUNITY
Associate Manager – Account Management
Sutherland
Employer posted: September 2, 2026. Source checked: October 12, 2026 3:15 am. Availability and final application requirements are confirmed on the employer’s site.
Source: Sutherland — India. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Company Description
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24×7 environment.
Key Responsibilities:
- Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
- Supervise, coach, and develop a team of agents; manage rostering and shift planning
- Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
- Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
- Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
- Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols
- Collaborate with cross-functional teams and multi-vendor partners for seamless operations
- Drive continuous improvement initiatives, process optimization, and automation opportunities.
Qualifications
- 4+ years of experience in email operations / Trust & Safety / SOC environments
- Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure
- Hands-on experience with Splunk
- Proven experience managing teams in a 24×7 operational setup
- Strong stakeholder management, analytical, and decision-making skills
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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