YOUR NEXT OPPORTUNITY
Customer Support Manager
Jobs for Humanity
Employer posted: September 10, 2025. Source checked: October 14, 2026 4:17 pm. Availability and final application requirements are confirmed on the employer’s site.
Source: Jobs for Humanity — Saudi Arabia. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Job Description
The Customer Support Manager will lead a technical support team responsible for installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment, as well as the management of service contracts and spare parts sales. This role ensures high quality of service, customer satisfaction, and compliance with regulatory standards while managing a team of field service engineers and support staff.
– Lead, mentor, and manage a team of field service engineers and support staff.
– Oversee installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment.
– Develop and implement strategies for service contracts and spare parts sales to ensure business growth and customer satisfaction.
– Build and maintain strong relationships with key clients and stakeholders.
– Conduct regular service reviews and gather customer feedback for continuous improvement.
– Analyze service data to identify trends and areas for improvement.
– Implement process improvements to enhance efficiency and service quality.
– Ensure compliance with manufacturer guidelines, health regulations, and internal quality standards.
– Support audits, certification processes, and quality assurance activities.
– Collaborate cross-functionally to align customer support with broader business objectives.
– Any other appropriate duties as assigned.
Qualifications
– BSc/BA in business administration, management, engineering, or a similar field preferred.
– 10+ years of experience in technical service/support roles, ideally in the medical equipment industry.
– 3+ years in a leadership or managerial role.
– Strong knowledge of medical equipment maintenance protocols and regulatory requirements.
– Excellent communication, organizational, and problem-solving skills.
– Ability to thrive in a dynamic, fast-paced environment and manage diverse teams.
– Proficiency in Microsoft Office, service management tools, and project management software.
– Preferred: Experience with ISO 13485, CRM/ERP systems, and certifications such as ITIL or PMP.
Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.
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- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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