Cluster F&D Order Taker

About this opportunity

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Drink Order Taker, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Handle F&D requests: Receive, record, and process guest food and beverage orders promptly and professionally.
• Coordinate with F&D operations: Communicate with the Kitchen, Restaurant, Room Service, and other departments to ensure orders are prepared and delivered accurately and on time.
• Maintain accurate records: Enter guest orders, special requests, charges, and service details accurately into the hotel operating system/POS.
• Support guest satisfaction: Respond to guest requests courteously, confirm order details, follow up on delivery times, and ensure requests are resolved according to Hilton service standards.
• Manage order updates: Monitor the status of pending orders and coordinate any changes, cancellations, or special requests with the relevant F&D team members.
• Ensure operational accuracy: Verify food and beverage charges, billing information, and order details to minimize errors.
• Ensure smooth operations: Follow up on pending orders and guest comments while supporting the F&D team in delivering exceptional service and memorable guest experiences.

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Source: Hilton — Saudi Arabia — Food and Beverage