YOUR NEXT OPPORTUNITY
VIP Guest Relations Supervisor (Saudi National Only)
Jobs for Humanity
Employer posted: January 4, 2026. Source checked: October 10, 2026 9:45 pm. Availability and final application requirements are confirmed on the employer’s site.
Source: Jobs for Humanity — Saudi Arabia. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Company Description
Work Force is a leading sourcing and recruitment firm, dedicated to delivering exceptional talent solutions to top-tier hospitality and restaurant groups across Saudi Arabia. With a strong reputation for quality, efficiency, and reliability, we partner with clients to meet their workforce needs and support their operational excellence.
Job Description
We are seeking a highly skilled and professional VIP Guest Relations Supervisor to join our luxury exclusive sports club in Riyadh, Saudi Arabia. In this pivotal role, you will be responsible for:
- Overseeing and managing the VIP guest experience, ensuring exceptional service standards are consistently met
- Supervising and training the VIP guest relations team, fostering a culture of excellence and continuous improvement
- Developing and implementing strategies to enhance VIP member satisfaction and retention
- Serving as the primary point of contact for VIP members, addressing their queries, requests, and concerns promptly and efficiently
- Coordinating with various departments to ensure seamless service delivery for VIP guests
- Organising and overseeing exclusive events and experiences for VIP members
- Managing VIP membership programmes, including benefits, privileges, and loyalty initiatives
- Conducting regular quality checks and audits to maintain the highest standards of service
- Handling sensitive situations and resolving complex issues with diplomacy and professionalism
- Analysing feedback and data to identify areas for improvement and implement corrective measures
- Ensuring compliance with club policies, local regulations, and industry standards
- Collaborating with the marketing team to develop targeted communications and promotions for VIP members
- Maintaining accurate records of VIP preferences, interactions, and special requirements
- Preparing and presenting regular reports on VIP guest satisfaction, retention, and revenue metrics
- Staying abreast of luxury hospitality trends and implementing innovative practices to enhance the VIP guest experience
Qualifications
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
- Minimum of 5 years of experience in luxury hospitality or high-end customer service roles
- Proven track record of 2+ years in a supervisory role within VIP or guest relations
- Exceptional communication skills with fluency in English; proficiency in Arabic is highly desirable
- Demonstrated ability to lead and motivate a team to deliver exceptional service
- Strong problem-solving skills and ability to handle sensitive situations with diplomacy
- Proficiency in CRM systems and luxury hospitality management software
- In-depth knowledge of luxury hospitality trends and best practices
- Experience in event planning and execution for high-profile clients
- Excellent organizational and time management skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Proven track record in developing and implementing guest satisfaction strategies
- Strong analytical skills for interpreting guest feedback and service metrics
- Familiarity with Saudi Arabian culture and etiquette is a plus
- Certification in luxury hospitality management or related field is preferred
Additional Information
- Competitive salary package
- Professional and supportive work environment
- Opportunities for growth within a reputed brand.
Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.
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- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
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- Salary was not supplied in the listing fields; ask the employer about compensation.
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