YOUR NEXT OPPORTUNITY
Subject Matter Expert – Palayan
Sutherland
Employer posted: September 22, 2026. Source checked: October 13, 2026 6:45 pm. Availability and final application requirements are confirmed on the employer’s site.
Source: Sutherland — Philippines careers. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Company Description
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Subject Matter Expert (SME). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Empower the Work: Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
Impact the bottom line: Monitoring Associates and providing real-time feedback.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Take the lead: Mediating interpersonal conflicts. Motivating and inspiring team members. Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
Qualifications
Our most successful candidates will have:
- Experience and first-hand knowledge supporting online gaming, online betting/casino environment as a customer service line of business.
- Excellent Data Mining skills.
- Excellent working knowledge of Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.
- Strong English verbal and written communication skills, with the ability to clearly explain complex concepts and provide guidance to others.
- Strong analytical, problem-solving, and decision-making skills, with the ability to identify issues and recommend effective solutions.
- Demonstrated ability to coach, mentor, and support team members while serving as a subject matter expert.
- Ability to work effectively in a fast-paced, target-driven environment and adapt to changing business and client requirements.
- Willingness and ability to work on shifting or graveyard schedules.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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