YOUR NEXT OPPORTUNITY
Sr. Associate – Quality Assurance
Sutherland
Employer posted: November 12, 2026. Source checked: November 12, 2026 9:43 pm. Availability and final application requirements are confirmed on the employer’s site.
Source: Sutherland — Jamaica careers. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Company Description
Sutherland is seeking a leadership-oriented and self-motivated person to join us as Sr. Associate – Quality Assurance. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Evaluate and document back-office transactions and processes to ensure accuracy, consistency, compliance, and data integrity. Monitor quality and compliance standards against established protocols and KPI targets.
Complete assigned quality assurance targets, perform error analysis, document findings, and identify key business insights to drive continuous process improvement.
Provide effective feedback and coaching to team members, maintain communication with stakeholders, and participate in calibration sessions to support operational excellence.
Interact with clients and stakeholders on quality-related matters and process improvements.
Qualifications
Bachelor’s degree
Minimum 1.5- 2 years of experience in QA role
Overall 3+ years of experience a back office/contact center environment in Insurance domain, preferably in Underwriting or related processes.
Additional Information
• Process Type (Voice / Non-Voice / Hybrid) – Non voice/Back office
• Shift Details (Timings & Rotational / Fixed) – any window between 8 am to 8 pm EST, fixed on most days (may change depending on business requirements)
• Work Schedule (Working Days & Weekly Offs – Rotational / Fixed) – Sat/Sun off (may change based on business requirements on some days)
• Work Model (Work From Home / Work From Office / Hybrid) – WFO
• Mandatory Requirements for Internal Applicants – should have a good understanding of implementing basic QMS framework and QA knowledge, analytical bent of mind and good comm skills to interact regularly with clients, knowledge of Insurance/UW domain
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.
Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.
Employer details
- Workplace address
- Kingston, St. Andrew Parish, Jamaica
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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