YOUR NEXT OPPORTUNITY
IT End User Support – Banking
VAM Systems
Employer posted: November 11, 2026. Source checked: November 11, 2026 4:39 pm. Availability and final application requirements are confirmed on the employer’s site.
Source: VAM Systems — United Arab Emirates. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Company Description
Job Description
We are currently looking for IT End User Support for our UAE operations with the following terms & conditions.
Technical Skills
- Windows OS administration, configuration, imaging and troubleshooting · Banking applications & customer service familiarity · Microsoft 365
- administration · Active Directory & server administration · Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) · Printer/peripheral support ·
- Endpoint management (Intune, Kaspersky, Defender or equivalent).
Core Competencies
- Willingness to work rotational shifts, on-call and emergency response · excellent customer service and communication · strong troubleshooting and
- analytical ability · works independently and under pressure · team collaboration and accountability · attention to detail and time management.
Key Responsibilities
- Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve hardware, software, OS, application and connectivity issues within SLA.
- Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.
- Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements.
- Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding and workstation setup.
- Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex infrastructure issues.
- Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.
- Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments.
- Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.
Terms and conditions
Joining time frame: Immediate
Additional Information
Terms and conditions:
Joining time frame: maximum 4 weeks
Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.
Employer details
- Workplace address
- UAE, Dubai, United Arab Emirates
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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