YOUR NEXT OPPORTUNITY
Technical Support Analyst
SGS
Employer posted: January 16, 2026. Source checked: November 10, 2026 8:08 pm. Availability and final application requirements are confirmed on the employer’s site.
Source: SGS — Colombia careers. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
Descripción de la empresa
SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.
Descripción del empleo
The Technical Support Analyst (IT005) provides advanced technical support for complex, non-recurring issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience, strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of Azure, mobile device support, and customer service practices. Candidates should hold a diploma or degree in IT, demonstrate strong problem-solving and communication abilities, and be able to work independently in fast-paced environments while ensuring business continuity and system availability.
Requisitos
Education
- College diploma in Information Technology or related discipline
- Bachelor’s degree preferred
Experience
- 4+ years in corporate IT support
- Hardware/software troubleshooting and break-fix/repair
- Customer service in IT technical roles
Technical Skills
- End-user and server hardware/software, operating systems, protocols
- Active Directory access and permissions
- Networking appliances troubleshooting and configuration
- Mobile device support
- Knowledge of Azure preferred
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent communication (verbal and written)
- Customer service orientation
- Time management and prioritization skills
- Ability to manage multiple projects in fast-paced environments
Languages
- English: Intermediate proficiency required
- French and/or Spanish preferred
Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.
Employer details
- Workplace address
- Bogotá -La Caro, Bogotá, Bogotá, Colombia
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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