YOUR NEXT OPPORTUNITY
Assistant Front Office Manager
Hilton
Employer posted: October 20, 2026. Source checked: October 21, 2026 4:34 am. Availability and final application requirements are confirmed on the employer’s site.
Source: Hilton — India — Guest Services, Operations, and Front Office. WorkerEra lists this opportunity from an external source; confirm current details with the employer.
About this opportunity
To maintain a high customer service focus by approaching your job with the customers always in mind.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• To maintain an environment that promotes flair, creativity and consistency in the quality of customer service delivery and presentation.
• To ensure that all Front Office related polices and guidelines are followed and implemented.
• Staffing and Scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet
• Performance Appraisal/ Management of the staff in the department.
• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
• Ensure that the guest has a pleasant stay by supervision of;
o Room allocation
o Smooth Check In & Check Out
o Special requirements of the guest
• Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
• Act as a ‘One Point Contact’ for the guest; constantly interact with guests in order to solicit feedback.
• Prepare reports on Occupancy, Average rates, Reservations etc.
• Monitor daily performance and manage revenue through revenue and yield management techniques.
• Ensure through regular monitoring of SALT and feedback, prompt, efficient and accurate service to all guests.
• Maintain the Guest History System and updating of all the guest profiles.
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Co-ordinate operations with Concierge, Travel Desk, Guest Services Hotline or any other sub departments, through the guest cycle.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc.) are followed.
• Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
• Ensure that all the statutory requirements for in house guests are met (C–Forms
Imported source listing. Details are supplied by the source and have not been independently verified by WorkerEra. Confirm the current vacancy on the employer’s page.
Source: Hilton — India — Guest Services, Operations, and Front Office
Your application checklist
- Read the linked employer announcement and compare its requirements with your experience.
- Tailor your CV to responsibilities and skills actually listed by the employer.
- Confirm the work location, deadline and application documents before submitting.
- Salary was not supplied in the listing fields; ask the employer about compensation.
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