CALL CENTER MANAGER REQUIRED – SAUDI ARABIA 🇸🇦
💼 Urgent Hiring | Leadership Role | Immediate Opportunity
A reputable and growing organization in Riyadh, Saudi Arabia is seeking a highly experienced and motivated Call Center Manager to lead its customer service operations.
We are looking for a dynamic professional who can manage both technical systems and operational teams, ensuring excellent customer experience, high productivity, and efficient call center performance.
This is a senior-level management position for candidates who have strong leadership skills and proven experience in call center environments.
📍 JOB LOCATION
📌 Riyadh, Riyadh Province
🇸🇦 Kingdom of Saudi Arabia
💼 POSITION
📞 Call Center Manager
(Operations + Technical Leadership Role)
🎯 JOB OVERVIEW
The selected candidate will be responsible for leading the entire call center operations, managing teams, optimizing systems, and ensuring smooth customer service delivery across all channels.
You will play a key role in improving service quality, operational efficiency, and customer satisfaction.
🧩 KEY RESPONSIBILITIES
📊 Operational Management
• Lead and supervise call center agents and team leaders
• Manage shift schedules and workforce allocation
• Monitor KPIs and ensure performance targets are achieved
• Ensure smooth daily operations and service quality
💻 Technical Management
• Manage call center systems including CRM platforms
• Oversee cloud telephony systems and IVR solutions
• Ensure system uptime, updates, and troubleshooting
• Coordinate with IT teams for technical improvements
📈 Performance Analysis & Optimization
• Analyze call data and generate performance reports
• Identify operational gaps and improvement opportunities
• Develop strategies to reduce waiting time and call drop rates
• Improve overall team productivity and efficiency
🎓 Training & Development
• Conduct regular performance evaluations
• Provide coaching and training to call center agents
• Develop skill enhancement programs
• Maintain high service standards across the team
📋 REQUIRED QUALIFICATIONS
✔️ Proven experience as Call Center Manager or similar role
✔️ Strong knowledge of call center operations and systems
✔️ Hands-on experience with CRM, IVR, and telephony platforms
✔️ Strong leadership and team management skills
✔️ Ability to handle pressure and solve operational challenges
✔️ Excellent communication skills in English & Arabic
⭐ WHY JOIN US?
⭐ Leadership-level career opportunity in Riyadh
⭐ Work with modern call center technologies
⭐ Opportunity to lead and develop large teams
⭐ Competitive and professional work environment
⭐ Growth-focused organization with long-term stability
📧 HOW TO APPLY
📩 Email Subject: Call Center Manager
📧 Send CV to: alsmiry@hotmail.com
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⚠️ IMPORTANT NOTE
🚨 Only shortlisted candidates will be contacted
📍 Immediate hiring for qualified applicants
⏳ Apply as soon as possible due to limited vacancy
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